Return Policy
All products come with our standard 12 month warranty unless otherwise stated. Some of our premium products do carry up to 3 years warranty, please check with our warranty department for clarification. We would like to resolve your return as quickly as possible. If you follow the return procedures below, it will enable us to process and action your claim more efficiently.
How to return items
Place the item back into its original box or packaging. If you no longer have this, please use an alternative and label/mark the box with the item's product code. Â
Please raise a return on our website here, detailing the items for return, colour, size and reason for return, submitting any images. Once received our Returns Department will authorise this online return for you.
For us to comply with our Health & Safety policy, can you please ensure that if the garment is being returned for a repair it is clean and free from dirt. We could refuse to work on a garment or charge a cleaning fee if it has not been adequately cleaned.
Goods must be accompanied with a copy of the proof of purchase, this can be a receipt, bank statement, gift receipt etc. Please Note: Without the appropriate proof of purchase we will not be able to offer an exchange or refund.
After we receive your return
If the fault is a result of a manufacturing defect Moto Direct may offer to carry out the necessary repairs, replace or offer a credit note. If the item is not faulty or is not covered under warranty our returns department will contact you, to advise accordingly.
We aim to process your return one week from receipt, however delays may occur during our busy race season.
We will always work with you on warranty claims, however if you decide to refund or replace the item without authorisation we cannot guarantee that a credit note will be issued and this may result in the item being returned. If you are unsure and require any assistance, please do not hesitate to contact our technical team for support and guidance.
Contacting us
The Warranty Department are available 8:30 am to 5:00 pm Monday to Friday on +44 (0) 1773 864 456 or returns@moto-direct.com.
Return Policy
All products come with our standard 12 month warranty unless otherwise stated. Some of our premium products do carry up to 3 years warranty, please check with our warranty department for clarification. We would like to resolve your return as quickly as possible. If you follow the return procedures below, it will enable us to process and action your claim more efficiently.
How to return items
Place the item back into its original box or packaging. If you no longer have this, please use an alternative and label/mark the box with the item's product code. Â
Please raise a return on our website here, detailing the items for return, colour, size and reason for return, submitting any images. Once received our Returns Department will authorise this online return for you.
For us to comply with our Health & Safety policy, can you please ensure that if the garment is being returned for a repair it is clean and free from dirt. We could refuse to work on a garment or charge a cleaning fee if it has not been adequately cleaned.
Goods must be accompanied with a copy of the proof of purchase, this can be a receipt, bank statement, gift receipt etc. Please Note: Without the appropriate proof of purchase we will not be able to offer an exchange or refund.
After we receive your return
If the fault is a result of a manufacturing defect Moto Direct may offer to carry out the necessary repairs, replace or offer a credit note. If the item is not faulty or is not covered under warranty our returns department will contact you, to advise accordingly.
We aim to process your return one week from receipt, however delays may occur during our busy race season.
We will always work with you on warranty claims, however if you decide to refund or replace the item without authorisation we cannot guarantee that a credit note will be issued and this may result in the item being returned. If you are unsure and require any assistance, please do not hesitate to contact our technical team for support and guidance.
Contacting us
The Warranty Department are available 8:30 am to 5:00 pm Monday to Friday on +44 (0) 1773 864 456 or returns@moto-direct.com.